Shipping Policy
All orders deliveries usually take 3-6 business days from the order date.
All deliveries are FREE of charge.
CUSTOMS
While we try our best to cover the entire cost of delivery, some countries require additional custom fees and import duties which you may be required to pay for once you receive your order. If an item is returned and a Tariff (customs) fee is applied to us, the tariff fee will be deducted from the total return/exchange balance.
All International packages are shipped and traceable via our third-party shippers.
Some of our products are shipped from Middle East, Canada and/or China which in some destination some custom duties might or might not be imposed. Custom duties won’t be predicted and it’s not our shop responsibility to pay for it.
LOST/STOLEN
Once your trackable item has been picked up and left our facility/location, the item is no longer under the control or responsibility of ARABESQUE. If your item is lost, kindly contact your assigned postage company.
Return & Exchange Policy
Our policy is no Returns or Exchange (Items are final sale) unless you received wrong or damages order. In any of these cases, you are eligible for a return within 14 days from the date of delivery. If more than 14 days have gone by since your order was delivered, unfortunately we can’t accept your return request.
To claim a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging with the original receipt or proof of purchase. You can submit your return request with a picture of the wrong or/ and damages item on arabesque.company@gmail.com
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at arabesque.company@gmail.com